Terms of Service

Please read these Terms of Service carefully before using Hush. By creating an account or accessing any part of the Service, you agree to be bound by these terms. If you do not agree, you must not use Hush.

1. The Service

Hush is a communication relay service that uses the IBM Granite LLM to help co-parents exchange messages in a calmer, more constructive way. the Service includes an email relay address, LLM-assisted message filtering, LLM-assisted outbound message neutralisation, and an interface for reading and replying to messages.

2. Your Account

Registration

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Acceptable use

You agree not to:

• Use the Service to transmit content that is unlawful, threatening, or harassing
• Use the Service to impersonate any person or entity
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to "jailbreak," manipulate, or circumvent the underlying LLM safety protocols.
• Use the Service for any purpose other than personal co-parenting communication

3. Subscriptions and Billing

Hush offers a 30-day free trial that begins when you create your first co-parenting relationship. No payment information is required during the trial. After the trial ends, continued full access requires a paid subscription.

The subscription billing process works as follows:

1. Choose to subscribe from your profile page at any time during or after your trial.
2. Enter your payment details securely via our payment processor, Stripe.
3. Your subscription begins immediately and is billed monthly.
4. You may cancel at any time; access continues until the end of the current billing period.

All prices are in US dollars and exclude any applicable taxes. We reserve the right to change subscription pricing with at least 30 days’ notice.

4. LLM Processing

Messages sent through the Service are processed by the IBM Granite LLM model to produce filtered or neutralised versions. By using the Service, you consent to this processing. You acknowledge that:

• LLM output may not perfectly reflect the intent of the original message
• The original message is always stored and accessible to you
• LLM processing does not constitute legal, therapeutic, or professional advice
• You retain full responsibility for messages you choose to send

For full details of how IBM Granite is used, see our ethical AI use principles.

5. Intellectual Property

You retain ownership of all content you submit through Hush. By submitting content you grant us a limited, non-exclusive licence to store and process it solely for the purpose of providing the Service. We do not and will never use your message content to train LLM models.

6. Limitation of Liability

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Hush shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to the outcome of legal proceedings, custodial disputes or interpersonal conflicts, or loss of data, loss of revenue or harm arising from the content of messages processed through the relay.

7. Termination

We may suspend or terminate your account at our discretion if we reasonably believe you have violated these terms.

8. Changes to These Terms

We may update these terms from time to time. When we do, we will update the date at the top of this page and, where the changes are material, notify you by email. Continued use of Hush after changes take effect constitutes acceptance of the new terms.

9. Contact

If you have questions about these terms, please contact us.